Industry Snapshots


Knowledge Services

An Emerging Knowledge Services Hub

Puerto Rico is a great option for business development and investment in the knowledge services sector, offering great incentives, an attractive local market, a highly educated workforce, and a strategic location within U.S. jurisdiction from which to provide services to the rest of the world.

Puerto Rico is emerging quickly as an outstanding knowledge services hub both for online monitoring as well as telecommunication-related operations like call centers. It possesses a well-educated, bilingual (both English and Spanish) workforce, an asset in providing clear and understandable communication with customers.

Main Industry Subsectors

  • Telemarketing
  • Call and contact services
  • Accounting receivable collection
  • Help desk and IT services
  • Customer retention
  • Phone answering

The Advantages of Puerto Rico’s Business Star Proposition

  • Political and economic stability
  • Diversified and innovation-driven economy
  • U.S. territory with bilingual and bicultural U.S. citizens
  • Availability of over 1 million sq. ft. facilities at a rental cost of $3 to $8 per sq. ft. per year
  • Advanced ICT infrastructure
  • Highly competitive wage rates
  • Full telecommunications connectivity

Contact Us to learn more about opportunities in the Knowledge Services sector.

Get to know the incentives for the Services industry.